How do I get billed?
When you sign up for Pay As You Go service, you will be prompted to enter your credit card information after you have used your three free reports. The system will bill your card each time you set up a new “subject” in your account. Once a subject is set up, you can work on and edit that subject as much as you like, but the “subject name/known as” fields cannot be changed.
If you are using our Customized service, multiple users can work on the same subjects simultaneously without additional charge. The activity of all users under one account will be charged automatically to the main credit card on the account.
Users of both types of service can always access and change their account information in the Billing section under My Account.
How do I work with my team or subcontractors?
You can easily collaborate with other users—either other employees of your firm or subcontractors—on any case. Once you set up a case, you can invite others to view and work on your subjects. Each user needs his own account.
For example, let’s say you are the case manager and you have subcontractors working on aspects of your case. One subcontractor is conducting all the database research for Subject 1; another subcontractor is researching Subject 2; and a third is doing on-site searches. Each subcontractor can enter his findings directly into the system so (1) you are always updated on what assignments have been completed; (2) you don’t need to re-enter information; and (3) you always have access to back-up materials uploaded into the system.
If you have a large group, please contact us about Customized service or group trainings.
If I am using the Pay As You Go service, how can I get the report to look exactly like mine?
We have designed the Pay As You Go service to be flexible for your specific reporting styles. The service allows you to:
- Upload your logo to be used in all report headers from your account.
- Choose at the beginning which types of information your report contains (verifications, public records, assets, etc.).
- Edit the final report to add any additional text you usually include in your report.
Where is my data stored?
Your data is physically stored in one place (not distributed) on a secure, remote server in the United States. We store your backup in another remote, physically distant server in the United States. The facility has armed guards and key code access to enter the outer perimeter of the building. Once inside the building, there are several additional layers of physical security before actually reaching the equipment, including biometric fingerprint, handprint, retina scan, key card and PIN numbers. The servers themselves are in locked cages that require a key, thumbprint or key card to open.
There is a unique, DOJ-level network security in place that is constantly monitoring and upgrading the secure access to your data. We cannot disclose any specific information about these security implementations as this information could potentially be used to circumvent these systems. However, you can rest assured that we take a proactive approach to the security of our network.
Finally, on the software level, each instance is a fully virtualized instance of a physical machine. Each instance runs its own kernel and user space in a dedicated segment of RAM limited to that instance. There are restrictions in place on the host itself that only allow instances to access the disk images assigned to the account attached to it. A GIAC-certified security expert has tested and confirmed the security of our website and its access points. This is of the utmost importance to us, and we continually test for vulnerabilities.
What if I have a technical problem?
You can always email us at firstname.lastname@example.org or call 415-226-9630 for personal assistance. We will try to fix any problem as soon as humanly possible.
If you’d like technical changes, additional functionality or bespoke customization to the software unique to your account, we bill additional services at $100–$200/hour.
Users of our Customized service have access to 24-hour technical assistance.